How to connect with support?
If you have a question about the software, or perhaps a feature request? Read how to connect with the support team.
If you have any inquiries about the software or if you would like to submit a feature request, our support team is here to assist you. We strive to provide the best service possible in a variety of situations. Depending on your user status, we offer different support options:
- Free Users:
- Personalized and thoughtful email responses: Our team will get back to you via email, addressing your questions or concerns with care.
Knowledge base: You can browse through our comprehensive knowledge base, which contains valuable information and frequently asked questions that may already have the answers you seek.
PRO PLAN Users:
- Online chat with our support team: As a PRO PLAN user, you have the privilege of accessing our support team via live chat. You can engage in real-time conversations to resolve your queries promptly.
Here's how you can connect with our support team:
- Click on the dropdown menu located under your username in the upper right corner of the screen.
- Select "Account settings" from the dropdown menu.
- A new window will open, displaying three tabs: "Account Settings," "Billing," and "Support." Click on the "Support" tab.
Within the Support tab, you will find three options:
First option: Chat with our support team (exclusive to PRO PLAN users):
- Accessible through a prominent "Chat with support" button.
- Alternatively, a smaller round button in the lower left corner of the screen can also be used to initiate the chat.
- Second option: Email our support team (available to all users):
- Click on the "Email us" button to send your inquiry or request via email.
- Our team will respond with a personalized and thoughtful email within 24 hours.
Third option: Knowledge Base (accessible to all users):
- Explore our knowledge base, which is organized into categories and frequently asked questions (FAQ), helping you find relevant information and solutions.
What to expect from us
Rest assured that we promptly review every incoming request and prioritize our responses. We greatly value your time and commitment to contacting us, and we assure you that we are dedicated to addressing important matters promptly.